DZREKE, S. S. Developing holistic customer experience frameworks: Integrating journey management for enhanced service quality, satisfaction, and loyalty. Frontiers in Research, [S. l.], v. 2, n. 1, p. 90–115, 2025. DOI: 10.71350/30624533110. Disponível em: https://firjournal.com/index.php/pub/article/view/110. Acesso em: 3 aug. 2025.